The complaint was eventually rejected due to the player’s lack of response to our follow-up inquiries. The player from Croatia had had an issue with changing his email address on 1win Casino’s platform. Despite having contacted the casino’s support and having provided necessary information, the issue had not been resolved for over three weeks.
Player’s withdrawal is delayed after verification process.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. We contacted the casino and shared the information about the player’s account verified and the withdrawal request processed.
Player’s account has been closed for alleged fraud.
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Player’s multiple withdrawals are pending.
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Player’s winnings haven’t been received yet.
The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Colombia has requested a withdrawal one day prior to submitting this complaint. The player from Croatia has 1win their account blocked and their winnings confiscated. The player from Russia had experienced difficulties withdrawing his funds from an online casino.
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- We had invited the casino to the conversation and they claimed that this complaint was a duplicate of a previous one.
- The player from Greece had attempted numerous times to withdraw money; however, all attempts had been unsuccessful with no provided explanation.
- However, the player did not respond to our messages, resulting in the complaint being rejected.
- The player reported to not receive anything, some technical problems appeared to happen during the processing of withdrawal so the casino asked the player to submit a new request.
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- The player still hadn’t received 389,000 INR and suspected the casino had confiscated the funds.
- The player from Argentina is unable to withdraw due to not receiving a verification code via Hotmail.
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The casino later blocked his account, citing fraudulent activities, but did not initially provide specific details. The player was asked about the use of the same crypto wallet as another player but did not respond. The complaint was rejected due to the player’s lack of response. A player from India, who was a regular VIP customer, faced delays and eventually had their account blocked after winning money at the casino. Despite making multiple withdrawal attempts and changing methods as requested, the casino failed to process the withdrawal for over 10 days. Upon investigation, it was found that the casino provided evidence of fraudulent activity, justifying the account block.
Player’s withdrawals via Mercado Pago are failing.
The player from India had reported that his gaming account had been blocked unexpectedly and was demanding his $16,000 be returned to his cryptocurrency wallet. The player had claimed to have passed full KYC verification and denied any fraudulent activities. The casino, however, had referred to their clause 9.7, which allowed them to block accounts committing fraudulent actions. The player had denied having multiple accounts, but the casino had provided evidence of such. We had confirmed the evidence and found the player in violation of the casino’s terms and conditions. Consequently, the complaint had been rejected as the player was found to be ineligible for any winnings due to breaching the casino’s rules.
Withdrawal not credited to the player’s bank account.
The Complaints Team attempted to gather more information but ultimately could not proceed due to the player’s lack of response. The player from Neuquén faced difficulties with a withdrawal from the casino, having waited a day without receiving any funds. The Complaints Team attempted to gather additional information from the player regarding account verification and the nature of the winnings but received no response. As a result, the investigation could not proceed, and the complaint was rejected due to a lack of communication from the player. The player from Nigeria had requested a withdrawal less than two weeks prior to submitting this complaint. The issue was resolved after the player confirmed that the withdrawal had been received.
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Player’s self-exclusion request has been ignored.
- Despite having sent the necessary details for unblocking, there hadn’t been any assistance from the casino.
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- They were not receiving the verification code in their email, which prevented the withdrawal process.
- The player’s account was in the process of verification and all necessary documents had been sent to the casino’s security team.
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- After the player sent the casino an alternative email address, his account got verified and his winnings were paid out.
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Player would like to change her registered data.
- After further communication, the complaint was reopened and ultimately marked as resolved with the player’s issue addressed satisfactorily.
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- Consequently, we had been unable to investigate further and had no choice but to reject the complaint.
- As a result, the complaint had been marked as ‘resolved’ by the Complaints Team.
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Consequently, the Complaints Team found the casino’s actions justified and the complaint was rejected. The player from India had her account blocked by 1win without an explanation, receiving a warning about alleged fraudulent activities. Additionally, all her withdrawals had been pending for three days, amounting to over 62,000 rupees, and she had not received any funds. The player from Venezuela faced account closure due to alleged fraudulent actions after experiencing issues with a delayed withdrawal. Despite having completed the KYC process, he received no clarification and requested his remaining funds, believing there had been a misunderstanding.
The issue was thus resolved and the player was able to proceed with his withdrawal. The player from Ecuador had encountered difficulties when he tried to withdraw his $50 winnings from an online casino. He had been asked to provide his card numbers for identity verification, and the casino had informed him that the completion process could take between 14 to 30 days. However, the issue was resolved when the casino paid out his winnings.
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Player’s account has been blocked.
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The player from Israel was experiencing difficulties withdrawing his funds due to limited availability of payment methods. The casino did not respond to the player’s complaint, however, the player later informed us that they had received all their funds 4 months after submitting the complaint. The player from India had been waiting for his withdrawal to be processed for two weeks before submitting the complaint.
Once you have registered, the next step is to verify your identity before you can request a withdrawal. It is essential that you only submit accurate information about yourself, as the photo data in your documents will be validated in the next step. To ensure the accuracy of the information you have provided to us, please send us a photo of your valid identification document, such as your passport or driving license. Adidas SC knew before the game with Moaula United that a win would guarantee them the title. However Adidas SC despite having the majority of possession and chances to score were unable to finish and the game ended 0-0.
